FAQs

What is the promotional offer?
Purchased a selected Nikon Product and receive a prepaid Mastercard® up to the value of $500.


Can I claim a prepaid card on more than one product?
A prepaid card can be redeemed once per customer, per product. If you purchase multiple different products, you can redeem on them all separately.


When does this promotion start and finish?
This offer is valid on qualifying purchases made between December 1st and December 22nd 2022. You must submit your claim online before 22nd of January 2023.


Where can I find a list of Nikon Australia Authorised Resellers?
You can view a list of our Authorised Resellers here.


What type of prepaid Mastercards® are available?
You have the choice of either a prepaid physical card or prepaid digital card.


Can I select a physical Mastercards®?
Yes, you can opt for a physical Mastercard.


When will I receive my prepaid card?

For digital cards please allow approximately 7 days from when your receipt and claim are submitted.
For physical cards please allow approximately 14 days from when your receipt and claim are submitted.


Who can enter the promotion?
This promotion is only open to Australian residents currently living in Australia with an Australian residential and postal address. Claimants under 18 years old must have parental/guardian approval to claim.

What do I need to purchase?
To be eligible to claim, individuals must purchase one of the following models from a participating retailer during the purchase period:

Cameras

Reward Value:

Z 30 (any configuration)

$                    100

Z fc (any configuration)

$                   100

Z 50 (any configuration)

$                   100

D7500 (any configuration)

$                  200

Z 5 (any configuration)

$                  250

Z 6II (any configuration)

$                  300

D780 (any configuration)

$                  300

D850 (any configuration)

$                  300

Z 7II (any configuration)

$                  500

  
When can I make a claim?

The claim period commences at 12:01am December 1st and ends at 11:59pm January 22nd 2023.
Please ensure you have completed your claim by November 30th 2022 as claims will not be accepted after this date. 

I have purchased more than one participating product?
On the ‘Purchase Details’ section of the claim form, please ensure you select ‘+ Add Another Eligible Purchase’ and continue to select the Brand and Product fields for each additional purchase you have on your receipt. You will receive your cashback for the total cumulative eligible value of the products you are claiming.

If you have purchased more than one of the same eligible products, please be sure to enter on separate lines using the ‘+Add Another Eligible Purchase’ function.

If you have purchased multiple products across separate receipts, please enter as separate claims. You will only be able to upload 1 x copy of your receipt. Up to 5 (maximum) participating products can be claimed per person.

How do I make a claim?
Visit www.nikon.com.au/prepaid input the requested details and upload a copy of the purchase receipt for the Participating Product and submit the fully completed claim form so that it is received during the Claim Period. Incomplete or indecipherable claims will be deemed invalid.

You must retain the original or a copy of your purchase receipt as proof of purchase. Failure to produce the proof of purchase when requested may result in invalidation of your claims and forfeiture of any right to a prepaid card. Please ensure, the date of purchase, store name and promotional product purchases are clearly visible on your receipt.
You must also include a copy of your Nikon Service Warranty card which lists your products serial number to validate your claim, this allows us to further validate your claim is eligible for this promotion.


Where do I find my Nikon Service Warranty Card?
Nikon Service Warranty cards are enclosed in all product packaging from factory.
They are generally included in the same packaging section as the product manual.


What do I do if my product is missing its Nikon Service Warranty Card?
All Nikon cameras, lenses and speedlights sold in Australia include a Nikon Service Warranty Card specifically for Nikon Australia Pty Ltd. If you believe your warranty card is missing, please contact [email protected] for more information.

How do I know if my claim was successful?
You will be notified by email if your claim was successful. 

How will I receive my PrePaid card?
Digital Prepaid Mastercards are sent to the nominated email address.
Physical Prepaid Mastercards are sent to your nominated physical address.

Do I need to activate my Prepaid card?
Yes. You will need to activate it per the instructions provided in the SMS, letter or email.

Do I need to activate my Prepaid card by a certain date?
Yes. You need to activate your card before the date advised in the SMS, letter or email.

I need help activating my Prepaid card?
Please contact our support team here and we will assist.

Can I check on the status of my claim?
Yes! Go to nikonpromotions.com.au or select "check claims" in the menu and then;

  1. Enter the mobile number supplied in you claim
  2. You will receive an email to the email supplied on entry, please click on "check my claim" in your email

Please note the claim status email is a one time login and the URL is only available for 1 hr. To check the status again, please repeat the process.  

Who should I contact if I require assistance?
Please contact the support team, here.